Welcome to development.city.
Whether you're starting a new project, joining an existing engagement, or gaining access to infrastructure we've already configured for you, the first step is getting familiar with how everything works.
Our goal is simple:
Give you what you need to get started without making you learn the entire infrastructure first.
1. Start With Your Project
Your starting point depends on what you're using development.city for.
You may be:
Starting a new project
Joining an existing project
Beginning an onboarding process
Using one of our digital services
Accessing infrastructure managed for your organisation
Working with us as a partner
If you're not sure where to begin, start with the information provided to you during onboarding or contact us for guidance.
You don't need to understand the entire ecosystem before you start.
2. Confirm Your Access
Depending on the services you're using, you'll receive the appropriate access information.
This may include access to:
Customer environments
Projects
Services
Documentation
Communication channels
Other digital resources relevant to your engagement
Access is provided according to your role and the requirements of the service.
You may not have access to every part of the ecosystem ā and that's intentional.
You should have access to what you need, not everything that exists.
3. Complete Your Profile & Information
Some services may require basic information before you can use them effectively.
Depending on your engagement, this could include:
Your name
Contact information
Organisation details
Relevant preferences
Project information
Billing information
Other information necessary for the service
Please keep important information up to date.
Accurate information helps us provide the right service and communicate with you effectively.
4. Connect What Needs to Be Connected
Some projects involve integrations with systems you already use.
If so, we'll guide you through the relevant connection process.
Depending on the project, this might involve:
Calendar access
Communication services
Existing business systems
Data sources
Payment services
Other third-party platforms
You should only connect services that are relevant to the project.
More connections don't automatically mean better infrastructure.
We connect systems when doing so creates a useful outcome.
5. Check Your Communication Channels
Make sure you know where important project and support communication will arrive.
Depending on your engagement, this may include:
Project communication
Support requests
System notifications
Billing information
Service announcements
Important security or access messages
We recommend using an email address and communication method that you actively monitor.
If you stop receiving expected messages, check your spam or filtering settings first.
If the problem continues, contact us.
6. Explore Your Available Infrastructure
Once your access is ready, take a few minutes to explore the services available to you.
You don't need to understand everything.
Start with the things you'll actually use.
Look for:
Your active projects
Available services
Documentation
Support information
Relevant workflows
Communication options
If something doesn't make sense, ask.
You don't get extra points for figuring out complicated infrastructure by yourself. š
7. Test the Important Things
Before relying on a new digital workflow, it's useful to make sure the important pieces work as expected.
Depending on your setup, this may include checking:
Access
Notifications
Scheduling
Communication
Forms
Integrations
Payments
Project information
Other core workflows
If something doesn't work as expected, report it early.
Small issues are usually easier to solve before they become important issues.
8. Keep Your Access Secure
A few simple habits make a big difference.
Protect Your Account
Keep the email account or identity method associated with your access secure.
Don't Share Access
Don't forward authentication links, credentials, or private access information to other people unless the system specifically supports delegated access.
Use Appropriate Devices
Be particularly careful when accessing sensitive information from shared or public devices.
Report Suspicious Activity
If something looks unusual ā unexpected access, unfamiliar notifications, or suspicious messages ā let us know.
When in doubt:
Don't click first. Ask first.
9. Need Help?
You don't need to troubleshoot everything yourself.
If something isn't working, tell us:
What were you trying to do?
What happened?
What did you expect to happen?
When did it happen?
Is anyone else affected?
Screenshots, error messages, and other relevant context can also be useful.
The more useful information we have at the beginning, the faster we can usually understand the problem.
10. You're Ready
Once your access is working, your important connections are configured, and you know where to find help, you're ready to use the infrastructure.
You don't need to master everything on day one.
Development City is designed to grow with your needs.
Start with what you need today.
Learn as you go.
Add complexity only when it creates value.
That's how good infrastructure should work.
The Short Version
Get access.
Check your information.
Connect what you need.
Test the important workflows.
Keep your access secure.
Ask when something doesn't make sense.
You don't need to understand the whole city before you know how to get where you're going.
Start with what you need. We'll help you find the rest.
Build better. Connect smarter. Scale sustainably.
#ForPeopleForPlanet